Governance

Overview

This page describes how Mintifi Global Finance (IFSC) Private Limited is governed, how risk and credit decisions are overseen, how a complaint is handled, and how exporter data is protected. It was reconciled against the company’s own internal policy library — board-approved committee charters, credit policy, and legal/documentation and KYC-AML policies. Where the library itself has not yet fixed a figure or a name — because it is pending IFSCA confirmation or counsel sign-off — that is stated plainly below rather than inferred.

Regulatory status

Mintifi Global Finance (IFSC) Private Limited is an IFSCA-registered Finance Company, operating under its Certificate of Registration (CoR) issued by the International Financial Services Centres Authority, and the governance arrangements below operate under that registration.

Board & committee structure

The company operates under a Board of Directors responsible for overall strategy, risk appetite and regulatory compliance, supported by seven standing committees defined in the internal charter set:

• Audit Committee — internal controls, financial reporting, statutory/internal audit, related-party transactions, whistleblower mechanism. Meets a minimum of four times per financial year.
• Risk Management Committee — credit, market, liquidity, operational and country/transfer risk oversight, including the Risk Appetite Statement. Meets at least once per quarter.
• Product Approval Committee — reviews and approves new factoring products, new buyer categories and new export-destination geographies before launch. Meets at least once per quarter for pipeline review, plus as required for individual approvals.
• Credit Committee — approves individual export-receivable purchases within the delegated credit policy; monitors buyer/country/sector concentration. Meets at least monthly, plus a quarterly portfolio review.
• Nomination & Remuneration Committee — Board and senior-management composition, fit & proper assessment, succession planning, remuneration policy. Meets at least twice per financial year.
• Asset-Liability Committee (ALCO) — funding structure, liquidity and interest-rate risk, capital allocation. Meets at least once per quarter, with a monthly operational liquidity review.
• IT & Cyber Security Committee — information-security policy, incident response, business continuity for technology systems. Meets at least once per quarter, plus on any cyber incident.

What the library does not yet fix: minimum board size, the number of independent directors, individual committee quorum counts, and the names of current directors and committee members are each recorded in the charter set as pending confirmation against the IFSCA (Finance Company) Regulations 2021 and against the company’s own current appointments — they are not restated here as if settled.

Risk & credit governance model

Credit decisions on export receivables are underwritten against the overseas buyer — the party whose payment is being purchased or discounted — rather than solely against the exporter. The model comprises: a documented credit policy setting buyer eligibility criteria, country and sector exposure limits, and a tenor-by-credit-grade matrix; a delegated approval matrix defining who can sanction a buyer limit or transaction at what exposure size; monthly buyer-limit utilisation monitoring with quarterly portfolio review by the Credit Committee; and a defined days-past-due classification and provisioning process for non-performing or disputed exposures, reviewed monthly by the CRO and CFO and reported quarterly to the Board, with the provisioning policy itself reviewed annually by the Audit Committee.

The specific days-past-due thresholds and provisioning percentages within that process are, in the source policy, still pending confirmation against IFSCA’s own Finance Company regulations and are not restated here as fixed figures.

Where credit insurance is used on eligible non-recourse transactions, the insurer’s own underwriting and claims terms apply in addition to, not instead of, the company’s internal credit assessment — see the FAQ for how non-recourse cover and credit insurance interact and their limits.

Grievance redressal mechanism

Mintifi Global Finance (IFSC) Private Limited has appointed a Grievance Officer responsible for receiving and resolving complaints from exporters, overseas-buyer-facing counterparties, and other stakeholders in relation to the company’s export factoring and forfaiting activity. A complaint may be raised in writing to hello@mintifiglobal.com marked for the attention of the Grievance Officer.

The process:

1. Acknowledgement — the complaint is logged with a reference number and acknowledged.
2. Investigation and resolution — the Grievance Officer investigates and responds with a resolution or a reasoned explanation; an interim update is given if resolution will take longer than expected.
3. Escalation — if the complainant is not satisfied, the matter is escalated internally to senior management and, where applicable, to the International Financial Services Centres Authority (IFSCA) through its complaint-handling channel.

On turnaround-time commitments: the internal grievance policy has not yet fixed the acknowledgement and resolution day-counts — it records these as pending verification against IFSCA’s own grievance-redressal circular, rather than as settled numbers. See Grievance redressal for the company’s current working commitment on timing, presented explicitly as a voluntary standard, not a regulatory one.

Data protection posture

Exporter, buyer and transaction data collected in the course of onboarding, credit assessment and servicing is used for those purposes and is handled in line with applicable data protection law, including India’s Digital Personal Data Protection Act, 2023 where it applies, and any additional cross-border data-handling requirements applicable to an IFSC entity.

Retention is set by document and data category: KYC, customer due-diligence and AML screening records are retained for 5 years from the end of the business relationship (Prevention of Money-Laundering Act 2002 s.12 and Rules); transaction and deal documents (assignment agreements, invoice-assignment notices, settlement records) are retained for 7 years post-settlement; Board and Audit Committee minutes are retained for 10 years. Cross-border transfer safeguards and the data-breach notification process are addressed internally, though the exact DPDP Act breach-notification timeline/form and the security log-retention period are themselves still pending confirmation and are not restated here as settled.

Complaint escalation summary

1. Raise complaint with the Grievance Officer via hello@mintifiglobal.com
2. Acknowledgement (logged with a reference number)
3. Investigation and written resolution
4. Internal escalation to senior management if unresolved
5. Escalation to IFSCA’s complaint-handling channel if still unresolved — exact channel name and portal pending IFSCA confirmation (see Grievance redressal)

See About for the company’s regulatory status and FAQ for how the underlying financing product works.